TERMS & CONDITIONS
1.1 This website www.petitprincesg.com is owned and operated by Petit Prince, a Singapore registered company under the Business Registration Number UEN53396930A.
1.2 These Terms and Conditions will apply to any purchases made on Petit Prince website.
1.3 Petit Prince reserves the right to adapt or modify at any time these terms and conditions. In the event of modification, it will be applied to each order the general conditions of sale in force the
day of the order.
1.4 The purchase of a product on the present site implies an acceptance without reserve by the buyer of these terms of sale, which the buyer acknowledges having read prior to his order.
1.5 By placing an order through our site, you warrant that you are legally capable of entering into binding contracts. A breach or violation of any of the Terms will result in an immediate termination of your Services.
2.1 The products offered are those listed on the site www.petitprincesg.com, within the limit of stocks available.
2.2 Petit Prince reserves the right to modify at any time the assortment or composition of products. Each article is presented with its complete description: capacity, composition, variations available.
2.3 The photographs are as faithful as possible but do not engage the company Petit Prince in any way.
2.4 Our products are created by artisans, each batch of goods are handcrafted therefore unique and may slightly differ than shown. In the event you are not satisfied with any products, please contact us within 12 hours from your delivery time and we will work with you to make it right. Drop us an email with your order number and clear pictures.
2.5 Our product offerings and prices are valid as long as they are visible on the site, within the limits of available stocks.
Petit Prince selects with great care the event boxes proposed but can not guarantee at any time the availability of these items. The company reserves the right to substitute another item of equivalent quality and price, after express agreement of the customer. Otherwise, the refund of the sums paid may be requested by the customer.
Note that stocks can take up to 3 weeks to reach Singapore.
2.6 Products and gifts photos are non-contractual and for illustration only.
3. PRICES & PAYMENT
3.1 Prices of our products are subject to change without notice.
3.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
3.3 Petit Prince reserves the right to change its prices at any time, but agrees to apply the rates in effect that you have been given at the moment of your order, subject to availability on this date.
3.4 We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.
3.5 There is no minimum order quantity or amount.
3.6 All payments are to be done through Paypal, either using your account or using credit cards.
3.7 Goods are only delivered once full payment in SGD has been confirmed.
4. PURCHASE CONTRACT
4.1 By ticking the “By continuing, you agree to our Terms and Conditions” button you agree to place an order under these Terms and Conditions.
4.2 Your order will be confirmed and valid once your payment is done.
4.3 We will then confirm acceptance of your order by sending you an email to the email address you have provided to us.
4.4 Payment default:Petit Prince reserves the right to refuse to make a delivery or to honor an order from a consumer who has not totally or partially paid a previous order, or with whom a payment dispute is being administered.
4.5 All payments are to be done through Paypal.
5. DELIVERY & CHECK OUT
5.1 Products are delivered or self-collected altogether in a carton or an ordinary bag.
5.2. Petit Prince only delivers to local addresses (Singapore).
5.3 Deliveries are on working days (excluding Public Holidays). Date depends on selected delivery mode, time will follow our delivery fleet route. Due to high volume of orders, we will be unable to cater for specific delivery timings.
5.4 In case of a change of delivery address details or delivery timing after order has been processed, a surcharge is applicable and can be purchased here.
5.5. Only one delivery per order is accepted. All multiple addresses deliveries will be charged separately before order can be processed.
5.6 All delivery options are adapted during checkout to the content of your shopping cart. Note that the delivery person cannot wait for more than 5 minutes for recipient to show-up at the delivery address as engine are requested to be stopped in some parking locations which would put the temperature controlled system of our vans at risk for all other orders still inside.
5.7 At time of check-out all instructions must be present in your order. Due to intensive assembly work, Petit Prince does not guarantee that additional instructions sent by e-mail can be followed on time before delivery.
5.8 We reserve the right to restrict deliveries in certain areas or to modify the delivery network.
6. CONTACT NUMBER
6.1 A valid phone number must be provided for the recipient during checkout.
6.2 Food items are only delivered if the recipient has been informed and that he is available. Sender and recipient contact phone are indicated on all delivery documents unless requested otherwise during checkout. In case the recipient remains unreachable for delivery of food items after 2 weeks, Petit Prince reserves the right to release the stock and will contact the buyer to confirm another (chargeable) delivery date.
6.3 Petit Prince can also not guarantee that after releasing the stock, the same items will remain available again.
6.4 There is no refund under any circumstances for perishable goods.
7.1 If you prefer to pick-up your order, our team will contact you for collection at Petit Prince premises.
7.2 For self collection, a valid photo ID corresponding to the indicated details in the tax invoice is required for collection. We do not authorize collection on behalf of 3rd party. You have 10 working days from the date of confirmation to collect your items.
7.3 Note that expired products will not be replaced in case of late collection within this delay. In case of order cancellation or unclaimed orders, there is a SGD 15.00 admin fee deductible from the refund amount.
8.1 Petit Prince does not accept any return due to the nature of the products sold unless otherwise agreed in writing by Petit Prince Singapore's management, in which case delivery charges will be borne by the customer and refund according to the condition for the received items.
9. EVENTS OUTSIDE OF OUR CONTROL (Force Majeure events)
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure event).
9.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; or the acts, decrees, legislation, regulations or restrictions of any government.
9.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure event.
10. COMPLIANCE & SEVERABILITY
10.1 We reserve the right to take appropriate legal action in accordance with Singapore laws in case of any misuse or theft of personal data in order to benefit from offers, discounts or collection of undue items. To prevent security concerns, frauds or scams, Petit Prince staff can ask for presentation of a valid photo ID during collection.
10.2 If any of these Terms and Conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
11. LAWS AND JURISDICTION
11.1 These terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the Law of Singapore. Any dispute arising from, or related to, shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.
* What personal information do we collect from our customers?
We will only ask for personal data from you where it is necessary for us to provide our services to you. For example, we will ask for your name, email and postal address, telephone number. We will use these personal data to be able to honour your order.
* When do we collect information?
We collect information from you when you place an order or enter information on our website.
Petit Prince does not knowingly collect or solicit personal data from persons below the age of eighteen (18). If you are under eighteen (18), please do not use the website, or send any personal data to Petit Prince.
* How do we use your information?
We may use the information we collect from you when you register, make a purchase, or use certain other site features in the following ways:
To allow us to better service you in responding to your customer service requests;
To quickly process your transactions;
To send periodic emails regarding your order or other products and services.
* How do we protect your information?
When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
* Do we use 'cookies'?
Yes. “Cookies” are small data files that are sent to your browser from our website and are stored on your computer’s or device’s hard drive.
Each time you visit our website from the same computer or device, the cookie will be retrieved from your computer or device, enabling our website to recognise your computer or device as having previously visited our website and thereby increase the functionality of our website on your computer or device.
In order to improve our products and services, we collect data by way of cookies. Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the website. This information allows us to better administer the website and provide a more tailored and user-friendly service to our members.
Cookies may also enable you to use or access certain features or services of our website.
* Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personal data unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
The only other circumstances when we may provide your personal data to third parties are where we are required to do so by law, in order to administer your membership or fulfill your orders, to our suppliers who process data on our behalf, and/or where required for business succession reasons.
* Data Retention
Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, Petit Prince will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect Petit Prince’s interests.
* Links to other sites
If Petit Prince is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide our products and services to you.